We build the software customer service teams are still missing.

Why us

• OPERATOR-BUILT

  We run a customer service operation ourselves, so the pain we build for is direct experience, not a market report.

• PROVEN BEFORE SOLD

  Every product runs in a live operation before an outside team ever sees it.

• BUILT FOR CUSTOMER SERVICE

  Not a generic horizontal tool bent to fit, but built for the way customer service operations actually work.

• SMALL, FOCUSED TEAM

  One architect and AI, moving fast on a narrow set of problems instead of everything at once.

Our process

One process, from the lab to your operation.

1. 01

   Hear the pain

   Heard on a discovery call, grounded in running a customer service operation, not reading about one.

2. 02

   Design the solution

   Shaped to how your operation actually works, not bent to fit a generic tool.

3. 03

   Build it

   Built with AI, and custom code if needed.

4. 04

   Ship it

   Deployed in the cloud or on-premises.

We build with

• Anthropic
• TypeScript
• NestJS
• Supabase
• Next.js
• React
• Expo (iOS/Android)
• AWS
• GCP
• Cloudflare

FAQ

Frequently asked questions

• What is Aichcue labs?

  Direct AI implementation work for customer service operations, built with AI and custom code, embedded in how your operation already runs. That includes agents, automations, integrations, cloud-native architecture and deployment, internal tools, operational dashboards, and native mobile apps for iOS and Android.

• What does Aichcue build as products?

  Vertical software for customer service operations — reusable products we build once, run in production inside a live operation ourselves, and then offer to other operators facing the same problem.

• What's the difference between Aichcue labs and Products?

  Aichcue labs is direct implementation work built specifically for your operation — billed as a service. Products are reusable software: built once, proven inside a live operation, then offered to other operators facing the same problem. They're the two divisions of one company, but the work looks different — labs is done with you, products are built for you to adopt.

• Who is Aichcue for?

  BPOs delivering customer service for their clients, and businesses running their own in-house customer service teams — both spanning regions and time zones — especially those who find generic, horizontal software doesn't fit how they actually work.

• How does a Labs engagement start?

  It starts with a discovery call to hear the pain — grounded in running a customer service operation ourselves, not reading about one. From there we design a solution shaped to how your operation actually works, build it with AI and custom code as needed, and ship it, deployed in the cloud or on-premises.

• Do you build with AI, with people, or both?

  Both. Implementation work is built with AI and custom code, delivered by our network of specialists. AI speeds up the build; the specialists on your engagement are the ones who understand your operation and shape the solution to fit it.

• Can we see examples of what you've built?

  We don't publish case studies naming clients — our engagements are confidential — but we can speak plainly to what we've built and what it took. Ask us directly — we're glad to go into specifics without naming names.

• Why prove a product inside a live operation before selling it?

  Because we build it and run it in production ourselves first, and only then offer it to other operators — so what you'd be adopting has already been used in a real, live operation before it ever reaches you.

• Are Aichcue's products available yet?

  Our first product is in active development inside a live operation. We're not sharing its name or feature list yet, but if you run a customer service team and this sounds like your problem too, we'd like to hear from you.